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customer service

Sendbird is the omnipresent AI agent platform enterprises choose to elevate customer experience by initiating autonomous support and sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Sendbird AI agents perceive customer intent, take the right action, and adapt over time through real-time interactions. They instantly resolve common issues and escalate complex ones to human agents with full context, boosting resolution rates while enhancing the customer experience.

Sendbird AI delivers instant, high-accuracy responses across every customer touchpoint—mobile native, web, SMS, email, and social channels—so you are always available where your customers need you. It handles complex questions and smartly routes them to human agents when needed. By combining the omnipresent AI with seamless human support, Sendbird significantly cuts response times and boosts resolution rates—even during peak volumes.

Yes. Sendbird AI is enterprise-grade and compliant with major data privacy regulations including GDPR, CCPA, and HIPAA. All conversations are encrypted in transit and at rest, and our data handling follows strict security protocols.

Sendbird offers flexible, consumption-based AI agent pricing tailored to your business size and conversation volume. Custom quotes are available upon request. While we don’t offer a free trial, you can contact us for a personalized demo.

Sendbird offers white-glove support through a dedicated professional services team to ensure fast, seamless deployment. Our tiered support plans include SLA-backed support and access to AI experts to help you optimize performance, measure ROI, and continuously improve your AI agent.

Sendbird's AI customer service platform powers AI agents tested against real-world, unstructured customer inquiries, reflecting the complexity of enterprise support environments. In benchmark tests, Sendbird outperformed leading AI customer support solutions with a 90%+ win rate across response accuracy, completeness, and clarity. It's an ideal choice for businesses looking to automate customer service with reliable, high-performing AI.