Sub-processors

LAST UPDATED: October 2, 2025

Sendbird uses certain sub-processors to assist in providing its services. It works with service providers that have or may have access to or process Sendbird’s customer data.

This page identifies the sub-processors and their location. Before engaging any sub-processors, Sendbird performs strict due diligence to ensure Sendbird’s customer data remain secure and protected. Sub-processors may change time to time. To obtain the most updated copy of the list, please contact compliance@sendbird.com.

Entity name	Purpose	Corporate location
Amazon Web Services, Inc.	Data hosting	United States
Athean	AI intelligence for outbound prospecting	United States
Atlassian Corporation Plc	Issue tracking software	Australia
Azure Document Intelligence Service (Azure DI)	Cloud service for document processing and OCR using AI	United States
Clay	AI-driven data enrichment and prospecting tool	United States
Cohere	Improves quality of RAG process in AI products by reranking API powered by Rerank models	Canada and United States
CyberHaven	DLP solution	United States
Datadog, Inc.	IT infrastructure monitoring	United States
Docusign	Electronic signatures provider	United States
DocuSmart, Inc. (dba Lexion)	Contract management system	United States
Drata	Compliance monitoring tool	United States
FiveTran	Corp. data pipelines provider	United States
Functional Software, Inc.	Error monitoring software	United States
Gainsight	Customer success and lifecycle management platform (with StaircaseAI for customer intelligence and AI-driven insights)	United States
Gong	Conversation intelligence tool	United States
Google, Inc.	Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support internal productivity and AI development	United States
Leandata, Inc.	Go-to-market operation solution	United States
Looker Data Sciences, Inc.	Corp. data platform	United States
Marketo, Inc.	Marketing automation software	United States
MessageBird	SMS service provider	Netherlands
Microsoft Azure Open AI	Provides generative LLM model	United States
NHN Cloud	SMS service provider	South Korea
OpenAI	Provides processing of large language models via API	United States
Panther Labs Inc.	Security information and event management	United States
Pinecone	Vector database service	United States
Salesforce, Inc.	Customer relationship management	United States
SalesLoft	Sales engagement platform	United States
Sendbird Korea, Inc.	Sendbird subsidiary	South Korea
Stripe, Inc.	Online payment processing	United States
Twilio Inc.	SMS service provider	United States
Twingate	Secure remote access to private resources using a Zero Trust, identity-based networking model	United States
Vonage	SMS service provider	United States
Wispr Flow	AI voice dictation and transcription service	United States